Use the ESO Account Management Tool to retrieve your username. If you don't find what you're looking for here we recommend that you visit the Microsoft Technical Support website. If you're experiencing an issue that's related to general game functionality or installation, please see our general FAQ page. As a way to help everyone, here is a FAQ that should give you a place to start if you are having technical problems involving the multiplayer portion of our game. Note: Our Support team is unable to assist with ESO account issues in Age of Empires III (2007).We are committed to supporting our fans. There you will find other knowledgeable players. If you have other questions about Age of Empires III (2007), also known as Age of Empires III Complete Collection, the best place to ask is to visit one of our official discussion channels. Steps to download and install the patch can be found in the Age of Empires III: CC ESO Patch article. We apologize for any inconvenience this may cause. Due to the age of the title, we have no way to automatically apply the patch for you and you will have to come to our website download linked below to apply the patch manually. To continue accessing the multiplayer services: We have created a patch that points to a new backend owned by Microsoft that you must manually install prior to September 1, 2021.
The critical factor driving this change is that the ESO domain on which this multiplayer service currently resides is no longer under Microsoft’s control and it will be repurposed by its new owners on that date. Effective September 1, 2021, the multiplayer service for the 2007 version of Age of Empires III: Complete Collection currently on Steam will no longer function.
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